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Support

WEDIA's Support Teams offer a high level SLA to Subscribers of the WEDIA CrossMedia Enterprise versions for the success of their project.

Support Scope

key  Support does'nt include

  • Code Development
  • Developers Support
  • Optimization and Performance Tuning
  • Best Practices Recommendations
  • Technical recommandations
  • Training
WEDIA's Support provides Subscribers of the WEDIA CrossMedia Enterprise versions with:

  • Unlimited access to patchs 
  • Access to Minor versions of the Solution
  • Access to Major versions of the Solution
  • Access to Support Level 2 (mail - telephone - web)
  • A SLA (*) corresponding to the highest standards
(*) the SLA depends on the version chosen. SLA conditions are described in WEDIA CrossMedia Terms & Conditions.