30 Nov The Evolution of Digital Asset Management: Expanding in Scope and Importance
While today’s marketers may be familiar with the significance and benefits that digital asset management (DAM) platforms bring to organizations, they may be surprised to learn that modern day DAM systems are far different from their traditional counterparts. Since their introduction in the 1990s, DAM platforms have undergone various transformations. In the first article of our article series, “The Evolution of Digital Asset Management”, we’ll take a look at the different ways digital asset management has evolved and innovated over the years.
Like the device or web browser you’re currently using, Digital Asset Management technology has made many strides in order to keep up with an ever-evolving technological landscape and changing customer expectations. Once a standalone library solution to store image and audio files, DAMs have gradually become essential parts of companies’ marketing technology stacks and now play a critical role in their digital transformation initiatives. And their significance in our digital marketing era has become even more paramount as we witnessed the shift to e-commerce and the emphasis on the digital customer experience over the last few years.
So what are the various forms, or ‘phases’ that we have seen in the Digital Asset Management world?
DAM 1.0: A Standalone Media Library to Find and Store Assets
The first DAM systems were introduced for one main, and perhaps obvious purpose: to manage your digital assets. These were basic, on-premise, media libraries used to store and organize a company’s assets like images, videos and audio files to better support their brand and marketing activities.
The first-generation DAM system was successful in managing high-resolution assets in a low bandwidth world and helped organizations – primarily publishing and print companies – overcome limitations associated with storing and retrieving assets in disparate locations like external hard drives and file sharing platforms.
But DAM 1.0 faced limitations itself. While teams could find and share assets more easily and quickly than before, these standalone systems were not connected to companies’ broader technology stacks and only offered basic storage functionalities.
As marketing and sales channels multiplied, and media types became more varied, companies required more than what a simple DAM system could offer. The ‘standard’ DAM needed to be more than just asset or visual content management.
DAM 2.0: A Single Source of Truth Driving Marketing Efficiency
The second phase of DAM went well beyond the management of assets. With DAM 2.0, the concept of the “single source of truth” was born: DAM remained a central repository and the primary reference for your assets, but now it could also be used as a single source of collaboration and distribution. This evolution was made possible thanks to DAMs migrating from their on-premise environment to cloud solutions.
As marketers were under more pressure to create engaging content that had to be delivered across multiple touchpoints, DAM needed to play a bigger role in the larger marketing lifecycle. By incorporating upstream capabilities and connecting with downstream channels, DAM 2.0 removed some of the silos encountered with DAM 1.0. Self-service tools and collaborative workflows for the approval of new assets started to appear while integrations with Content Management Systems (CMS), social media publishing channels and marketing automation tools etc. were made possible to supply assets across channels.
DAM no longer resembled a static, time-saving library to upload and download marketing materials but a centralized platform able to streamline marketing activities and boost productivity. Life as a marketer, content creator or brand manager became a whole lot easier.
But while DAM 2.0 succeeded in driving more efficiencies, it still remained unidirectional: information flowed only from the DAM solution to engagement channels.
DAM 3.0: Latest Evolution of Digital Asset Management, the Cornerstone of Your MarTech Stack Powering Customer Experiences
Pushing your content to your websites or social channels was a big step up in the second phase of DAM, but DAM 2.0 didn’t offer the interconnectivity needed by brands to enhance customer experiences. With DAM 3.0, we saw – and continue to see – Digital Asset Management become the foundational cornerstone of the MarTech stack in order to master omnichannel strategies.
Through powerful APIs and headless architecture, DAMs started to connect and dynamically interact with other critical tools and systems like a company’s ERP, PIM, CRM, CMS and more. Information was now bi-directional: there was a 2-way flow of information between the DAM system and these key applications. DAM was now both a supplier and a consumer of information.
Today’s DAM systems are highly automated and ensure that the correct assets are supplied in the correct file formats for the correct media channels. But they also enable marketers to gather important data about their content or customers (geography, language, device) in order to personalize assets being supplied by the DAM. This is thanks to the new integrability which helps match asset metadata with customer information or product data, but also thanks to the advent of “atomic content,” in which pieces of micro-content are dynamically assembled in real-time to produce larger, impactful content across channels. In modern DAM systems, analytics are also employed to provide aggregated omni-channel feedback and recommendations to content producers.
Customers can therefore receive the personalized and seamless visual experiences they require to make informed purchasing decisions, while brands can continuously maximize ROI, become more agile and boost sales.
All of these innovations are geared towards one main goal: respond to the challenges related to the customer experience.
This is why we may think of modern DAM systems as moving towards omnichannel content platforms or integrated digital experience platforms (DXPs). These solutions are designed to not only produce and manage content, but to orchestrate personalized and unified omnichannel customer experiences at scale.
In the near future, a 4.0 evolution of Digital Asset Management?
From being a simple content management tool to now the core of the MarTech stack, Digital Asset Management has come a long way since its inception. And in the coming years, we can only expect that DAM 4.0 will continue to act as a booster of customer engagement and sales. As Digital Asset Management doubles down on built-in analytics and integration capabilities, companies will be better able to measure the effectiveness of assets for a given country, product range or typology, and DAM will become a solution that gives image leaders, webmaster, community managers, e-Commerce managers and digital leaders the capacity to successfully promote their brands and drive business growth.